POLICY

If you’re currently staying at Hanoi Youth Hostel, are on your way to us, or if you’re thinking of booking with Hanoi Youth Hostel, you might like to check these Rules & Regulations. Their aim is to make our hostels happy, safe, respectful places to stay for all guests.

1.     ARRIVALS AND DEPARTURES

New arrivals can check into their rooms after 12 hours. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 12 noon.
Departing guests must remove all their belongings from their room, and check out, before 11 AM. At this time, all possessions must be removed from the dorm/room. If you need to store your luggage on the day of your departure please arrange it with reception.

2. LUGGAGE STORAGE

We offer free luggage storage until 8 PM on the day you check out. If you want to keep your luggage more than that time, it costs 50 cent USD /per item/day.

3. CHECK IN

Check in after 12 hours.

4. CHECK OUT 

Check out before 11 AM. If you check out late, you will be asked to pay for an extra night, so make sure you’re up and ready in time!

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5. ROOM ALLOCATION

When booking beds in dorm rooms for you and your friends, we we may not be able to put you the same room. Book a private room if you want to guarantee you’ll all be together.

6. LOCKER’S KEY AND TOWEL

Upon check in, guests will receive a locker’s key and a free towel. If you lose your locker’s key (or towel), we charge 3 USD for a replacement.

7. 72-HOUR CANCELLATION AND NO-SHOW (APPLY FOR ACCOMMODATION AND TOURS/BUS)

Your reservation has been charged fully on your credit card (or cash) at the time of booking. If you wish to cancel your reservation, you will need to notify us by email at kellyyouthhostel@gmail.com or via hotline 72 hours in advance of your arrival date (and 7 days before the arrival dates of the 29th, 30th and 31st of December). However, if you only let us know after 72 hours before arrival date (accommodation) or departure time (tours, bus), or fail to show up on the arrival date, you will not be entitled to a refund.  If you fail to show for your booking, your full booking will be cancelled. If you arrive a day late without informing the hostel, we will try and find you a bed, but this may not be in the same room type booked and may incur extra charges. Please note that our New Years cancellation policy is 7 days before your arrival date and applies to the arrival dates 29th, 30th and 31st of December. Past this time no refund will be given.

8. GUEST BEHAVIOR 

The comfort, safety and security of our guests is of paramount importance to us at Hanoi Youth Hostel. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property.

9. NO DRUGS 

Drug use is illegal in Vietnam. Any guest found using drugs within the building will be fined, asked to leave the premises immediately and will not be offered a refund.

10. PERSONAL PROPERTY 

Lockers for laptops and small valuable items are located in each pod bed in dorm rooms. It is the guest’s responsibility to ensure that their personal belongings are secure at all times, and Hanoi Youth Hostel accept no liability for the loss, theft or damage to guests’ property. We strongly recommend you bring a padlock to use with your luggage & backpack.

11. DAMAGE TO HANOI YOUTH HOSTEL’S PROPERTY 

Guests will be expected to reimburse Hanoi Youth Hostel for any damage caused by inappropriate behaviour during their stay.

12. PETS are not allowed in the hostel complex.

13. COOKING FOOD IN THE HOSTEL ROOM IS STRICTLY PROHIBITED In order to avoid fire hazards, no fire producing equipment in the room is permitted.